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Marketing NewsStrategic planning critical for successful on-pack campaigns

Published: 30 July 2010

Strategically planned on-pack campaigns have the power to boost sales during a promotional period and yield return on investment for brand owners. This is according to Stephen Beattie, Sales and Marketing Manager of Pyrotec the privately owned South African company that specialises in providing innovative and top quality product identification solutions.


Research conducted by Fix-A-Form International in the UK supports this assertion showing that 60% of all buying decisions are made in store influenced by the appearance of the product; free gifts; discounts; or competitions, which are all promoted on-pack.

“Many brand owners realise the potential impact that a well-executed on-pack promotion can have for their brands but are daunted by the amount of planning; sourcing; labour; and time required to achieve this,” explains Beattie. “However, like communicating through any other media vehicle, there are essential factors that need to be considered, planned for and adhered to for an effective on-pack promotion,” he advises.

Draw up clear campaign objectives
Before embarking on an on-pack promotion, it is crucial to have clear objectives for the outcome. “On-pack promotions can be utilised for a myriad of objectives that could range from encouraging purchase and boosting sales; encouraging brand loyalty; to collecting customer information for CRM purposes or for simply informing consumers about the brand,” says Beattie. “Knowing the objective of the campaign is the first step in determining the best methods to roll out the campaign,” he explains.

Draw up a budget for the campaign
The next phase, once you have clear objectives and goals for your campaign, is the careful planning for the campaign roll out. “This includes figuring out whether you have the adequate budget for the promotion. The budget will determine the reach of promotion; the number of packs that will be involved in the campaign even the number of prize redemptions,” says Beattie. “Also, once you have your objectives and budget figured out, you will be able to ascertain the form of promotional mechanic to be used as well as the best on-pack device to do so. A 'scratch-and-win' label for example is better suited if the objective is to increases sales but also for consumers to interact with your product,” he continues.

Work out a campaign timing plan
Timing for rolling out an on-pack promotional campaign is crucial. In fact, a huge component of a campaign’s success or failure lies in how well it has been timed. “Brand owners need to think carefully about when their promotion should take place. Timing it according to product seasonality and tactical calendar dates such as Mother’s day is part of this. However, production lead times are just as important,” says Beattie. “Product packaging and retailer demands can mean a lead time of nine months or more which is why an on-pack promotion cannot be embarked on impulsively,” he continues. Calling winners and sending out prizes to them within the period specified on the terms and conditions need to be factored into the campaign’s timing plan.

Communicating the promotion on pack

Messaging
The communication of the promotion has to be clear, concise and relevant. “The information on the promotional device should be targeted, informative and should grab the consumer’s attention,” says Beattie. “Whilst on-pack devices such as Fix-A-Form labels provide ample space for vast forms of text, the space should be used cleverly with the aim of keeping the information simple and relevant,” he continues. Consumers do not want to go through information that is confusing; complicated; or requires too much of them or they will not participate in the promotion. Another crucial consideration is that the text should be legible and clear for them to read.

Design
The design of the on-pack device has to be bold enough to attract consumer attention but also needs to compliment the product’s packaging. “The colours; graphics; and general aesthetic of promotional device has to work with the brand ethos as well as appeal to the target market,” says Beattie. “There is a lot of room for creativity and innovation when designing the aesthetic of the on-pack device. Many traditional mechanics have been re-invigorated through clever creative twists. Pushing the boundaries and thinking laterally will ensure you product will stand out from the competition,” enthuses Beattie.

Other considerations
Promotional Prizes: The prize behind a promotion is the main incentive for consumers to participate in a campaign. The prize should therefore be desirable to your target market and reflect its aspirations. To increase the appeal of the prize, theme the prize to something topical and current such a new movie or a big sporting event. “In addition, the prize should be congruent with the brand ethos. One way of doing this is by linking it to the use of the product,” advises Beattie.

Campaign Support: The thrust of the promotion should not rely on on-pack activity alone to raise awareness. “In store elements such as pop up banners; shelf strips; and hang tabs can be used to highlight the on pack promotion,” says Beattie.

Legal Requirements: Promotion dates and terms and conditions are a mandatory part of on-pack promotions. “If you do not have enough space to include all of the text, direct consumers to a web page where they are listed or consider using a multi-page Fix-A-Form label,” says Beattie. Make sure that the terms and conditions are clear; simple; and free of legal jargon. If the promotion makes use of a famous personality; character; or image sourced online, make sure that the appropriate license and rights to these have been obtained.

Conduct pre- and post-campaign analysis
If you have run an on-pack promotion before, it is advisable to conduct a post-campaign analysis examining what worked or not. Also, examine your competitor’s campaign for its strengths and weaknesses and seen how you can learn from them or set your campaign apart.

“On-pack promotions can yield phenomenal results in line with a brand’s objectives if brand owners are willing to implement meticulous planning; strategic thinking; and innovation, before rolling out the campaign,” concludes Beattie.

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Standard Bank is popping-up an effective campaign

When designing an advertising campaign, how effective is it to use more than one platform in which to run your campaign? Standard Banks’s new MyCard campaign is one such example that uses the mediums of television; print; ad online. Totally Mad’s Lindsey Kin investigates.


Standard Bank is popping-up an effective campaign
By Lindsey Kin

Before deciding on a medium, it important to understand your consumer. One needs to know what they read; watch; and listen to, as well as where there interest lie, before choosing a particular advertising platform in which to place a campaign to reach that specific target audience. With Standard Bank’s MyCard, the group launched a first-of-its kind credit card for women in South Africa, reinforcing the status of South African women who make the majority of buying decisions and have better financial records than men.

On top of TV, Standard Bank made use of Destiny magazine to market this new banking concept. The brand personality of this publication is about the professional woman who sees herself as being quite different from her mother and more traditional female peers, in that she is more rebellious; independent (emotionally and financially); more educated; and more outspoken. This is the reason why Destiny was selected for Standard Bank’s MyCard, in that the magazine’s target market and the MyCard target market is a match – thus connecting with its specific target market.

“Determined to assist our clients in making the right connections, Standard Bank will ensure that they move forward, by changing opportunities into realities. Standard Bank will encourage you to move forward by ‘connecting the right ideas; at the right time; at the right place; in the right way, in order to unlock something better and create opportunities that will move you forward,” says Nikki Twomey, Standard Bank Group Brand Director.

The MyCard campaign has also used the online realm to connect with its female consumer. For example, the ‘Let’s celebrate you for being you’ competition allows female MyCard holders an opportunity to share their MyCard experiences with an online community.

Standard Bank’s new campaign is impressive – and if you too have seen their pop-up print add in Destiny magazine, you will know exactly what I am talking about. I also feel that the campaign has been a success thus far, because it truly connects with the modern female consumer who is financially independent, through many media avenues, with its underlying message communicated on a personal level.

What are your thoughts on this campaign? Post your comments on our blog.

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Help for debt-stressed consumers with new campaign

In an effort to curb the growing consumer debt in South Africa; the Banking Association of South Africa (BASA); the National Credit Regulator (NCR) and the Debt Counseling Association of South Africa (DCASA) today launched the National Consumer Awareness campaign at the Grace Hotel in Rosebank.


By Reikhutsitse Malala

The joint campaign is aimed at effectively dealing with debt-related challenges and conveying critical information to consumers who have dented their credit record.

African Bank Investment Limited Executive and Campaign Spokesman, Johan de Ridder, said the campaign is aimed at reaching consumers who are debt-stressed but not yet under review, as well as consumers who are already under debt review.
“We want to reach out to consumers who are plunged in debt and give them an empathic ear and encourage them to apply for debt counseling,” de Ridder told the gathering.

The campaign, funded by ABSA; African Bank; Capitec; First Rand Bank; Nedbank; and Standard Bank, will be pushed through media advertising.
Media Relations officer of NCR, Lebogan Selibi, says they will start conveying their message through various radio stations in seven different languages and in newspapers in two languages.Selebi says through this campaign they aim to reach about 75 to 85% of the entire population.

As a starting point for debt-affected consumers, de Ridder invited consumers to contact banks when it comes to dealing with over-indebtedness before applying for the debt counseling and preferably before actually defaulting. He added that consumers under debt counseling are encouraged to visit their debt counselor to ensure that they have a debt plan in place that will enable them to settle their debts within a reasonable period of time as required by the National Credit Act, so that they can restore their credit worthiness.

De Ridder also warned non–paying consumers under debt counseling that they run the risk of having their debt review process terminated, and they may lose their assets and all protection afforded in terms of the Act.

According to Spokesperson for DCASA, Paul Slot, who was also part of the panel at the conference, debt counseling at present is not achieving its aims as outlined in the NCA. Slot adds that limited cases are being resolved and high levels of defaulting consumers are under counseling. “This campaign, in combination with the implementation of the NCR Debt Review Task Team recommendations accepted by the banking industry, aims to start reversing these adverse trends,” said Slot.

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