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SMSes – communication method of the future?


by Leigh Andrews on 6 July 2010

We’ve written at length about different communication styles – while older generations are now seeing the benefit on online communications, it is SMS messaging that has definitely taken the world by storm and changed our communication style.
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Pieter Streicher of BulkSMS writes that “the SMS, the happy accident of mobile technology that turns 17 this year, shows no sign of slowing down.” Wow, 17 years already? Time really does fly. I remember the flood of cell phones (mainly 1G Nokia bricks) that only really became a feature of South African daily life when I was in Matric a decade ago (giving away my age, here!). Hardly surprising that this cheap; easy; and non-time based method of communication has proven so successful.

Streicher adds statistics from a 2007 report by JD Powers that people prefer SMSes to voice mail calls, one of the main reasons for this being the fact that voice mail are often inconvenient (you need to concentrate on the message fully to ensure you take down the details correctly, and often need to find the time to call the person back, and ensure you’re in an area with good reception. With an SMS you can quickly key in your response and press ‘send’ surreptitiously from most venues – and there’s the added bonus of the delivery report, proof that your message reached your intended recipient.

This is a big bonus for the youngsters of Generation Y, who avoid phone calls at all costs, preferring to fire off a quick, typed message. It’s therefore a new communication style, based on speed and different needs, especially in our time-strapped, fast paced lives where we increasingly suffer from information overload. No wonder then that the average American teenager sends over fifty SMSes a day.

Andre of ilearn adds that this new reliance on screen-based communication is a scary and sad thought, as it points to a move away from face-to-face communication… which is where emotion enters the ring. He adds, “There is nothing colder that a screen with Arial font 6 point on it.” Emoticons aside, I agree. It’s difficult to read the tone of a text message, and easy to get the wrong impression from someone who uses a different writing style than you…

And this is where the rise in miscommunication slots in. Apart from the risk of texter’s thumb, the increased speed with which we send off SMSes increases the possibility of accidentally keying in the wrong recipient’s name; carelessly adding in ‘XXX’ at the end of a message to a business associate; or succumbing to the multitude of incorrect meanings that can be selected when using predictive text.

Just a word of caution to read over your message before pressing the big green button – from all signs, SMS looks all set to hang on to its position as the most favoured communication method in the future.




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