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Editorial DeskPutting elements of neuromarketing into practice

Published: 25 November 2009

Roger Dooley of the Neuroscience marketing >blog describes neuromarketing as the place ‘where brain science and marketing meet.’ Wikipedia defines neuromarketing as a new field of marketing, as the term was only coined in 2002 by Ale Smidts. It involves the study of consumers' sensori-motor; cognitive; and affective responses to marketing stimuli. Leigh Andrews investigates.


Putting elements of neuromarketing into practice
By Leigh Andrews

Roger Dooley of the Neuroscience marketing blog describes neuromarketing as the place ‘where brain science and marketing meet.’ Wikipedia defines neuromarketing as a new field of marketing, as the term was only coined in 2002 by Ale Smidts. It involves the study of consumers' sensori-motor; cognitive; and affective responses to marketing stimuli. Researchers use technologies such as functional magnetic resonance imaging (to measure changes in activity in parts of the brain); EEG scans to measure activity in specific regional spectra of the brain response; as well as sensors to measure changes in one's physiological state, such as heart rate; respiratory rate; or galvanic skin response. This is thought to explain why consumers make the purchase decisions they do, and what part of the brain is responsible for this action. Wisegeek adds that while there are concerns about the use of neuromarketing, the information gleaned from such research is intended to provide deeper insight into the human brain for purposes such as more effective advertising and brand loyalty campaigns.

Wikipedia feels that marketing analysts will use neuromarketing to better measure a consumer's preference, as the verbal response given to the question, ‘Do you like this product?’ may not always be the true answer, due to cognitive bias. This knowledge helps marketers create products and services that are more effectively designed, and marketing campaigns that are more focused on the brain's response. Neuromarketing assists marketers in determining what specific element of the product the consumer reacts to, whether it is the colour of the packaging; the sound the box makes when shaken; or the idea that they will have something that their co-consumers will not.

Neuromarketing is the latest buzzword around the globe since Martin Lindstrom's book, Buyology: truth and lies about why we buy. Lindstrom was recently voted by Time magazine as one of the world’s 100 most influential people of 2009. Lindstrom feels that the accuracy of neuromarketing results depends on “good planning and thoroughly considered processes in order to elicit meaningful data from… observed brain activity.” Kevin Randall of the Fastcompany blog feels that while Nielsen's recent investment in researcher, NeuroFocus, has increased the influence and credibility of neuromarketing; the “field is young and a bit like the wild west.” He says that many feel traditional market research is flawed because consumers often simply don't know the answer; can't articulate it properly; or will even lie in a focus group about their purchase motivations. He adds that neuromarketing research removes subjectivity and ambiguity, by going right to measuring observable brain behaviour. Respondent attention level; emotional engagement; and memory storage are common metrics used to analyse the impact of market research.

On the BusinessKnowHow blog, Denise Corcoran states that neuromarketing can be helpful in determining why even the highest priced or lowest quality products sometimes outsell their competitors; why and how your prospects buy the products or services they do, even if their choices seem irrational or impractical; and why some brands have a devoted cult-like following while others have zero loyalty.

Corcoran adds that while neuromarketing is still in its infancy, “it has the potential to revolutionise the way we market our products/services. The most important point is to use it for the right reasons. That is, as a way to better understand your customers and ultimately to better serve them. When used in this way, it can have a dramatic impact on your bottom line.”

Randall concludes that neuromarketing is only poised to grow in use and influence. But, he states, “as the practice makes its way out of the lab and into the real world, at the grocery aisle, onto your computer perhaps... a debate, well beyond marketing, will rage.”

For more on neuromarketing and Buyology, click here.

What do you think the implications of neuromarketing will be? Feel free to post your comments on our blog.

Caption: A sensor helmet as used by neuromarketing company, Mindmetic.

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3D could be next to ‘revolutionise’ advertising

“A new era in commercial advertising and television production is being ushered in,” with the gradual infiltration of three-dimensional (3D) productions ‘revolutionising’ the entertainment industry.


By Desi Tzoneva

The emerging popularity of 3D films; 3D television production; and 3D channels means that a new generation of 3D advertising is set to explode on our screens in a matter of time, although there is currently a limited supply of 3D professionals and production companies offering this service, worldwide. Other challenges that exist to 3D’s entry onto our screens is that it is much more expensive to produce than high definition (HD) products, but this too, appears to be a short-term obstacle, as new products and technologies enter the market and compete for market share by offering competitively-priced items.

A quick examination of the current 3D industry shows that although relatively silent until now, the slick production and global success of the 3D movie, Avatar, has ushered in a new era of how consumers interact with products and offerings.

As Kris Abel of Market News states, “the in-your-face world of marketing has been waiting with bated breath to offer attention-grabbing and intimate experiences with their products and brands,” leading to calls for exploration into the properties of 3D advertising and its impact on consumers “through the elevated sense of presence.”

This idea is not too far fetched, either. A recent McCann Insight Exchange, which identifies marketing and advertising trends, highlighted this point as something to watch out for – the sensory experience. In addition, Totally MAd Editor, Leigh Andrews, writes that sensory marketing is undergoing an interesting ‘revolution’, citing examples which pave the way towards “innovative new marketing ideas and embracing more of our senses in trying to build brand association.”

3D could just be one of these “new marketing ideas,” and it is interesting to note developments in the already diversifying field. If you thought 3D was merely a high-tech way to get your audience involved while sitting in a cinema, think again. 3D campaigns have in the space of a few very short years spanned the mediums of print; in-game; cinema; television; and public places.

In addition, 3D tools are being developed very quickly, with Sony introducing its Bravia 3D-capable HDTV; Blu Ray 3D player; and its new application which enhances the experience of 3D gamers by offering split-screen 3D viewing. On the other hand, Panasonic has introduced 3D-viewing glasses that contain batteries rechargeable via a USB cable. The iPad, too, has some features which enable it to be used to create 3D effects by projecting images on a specially-coated glass pyramid that facilitates the 3D experience.

Some international brands that have opted for using the 3D experience include Opel Meriva; Mercedes Benz; Lexus; Procter&Gamble’s Gillette brand; Pixar’s Toy Story 3; Visa and CBS Outdoor; Best Buy; and ABC, among a host of others.

On the South African front, these developments have not yet been met with as much enthusiasm, but this is not because of lack of interest. Limitations such as financial and technological capacity, as well as the ever-present need for 3D-glasses to enable a viewer to have the complete digital experience, still appear to be hampering factors.

On the other hand, imagine the marketing and branding opportunities if you were able to provide the 3D experience, and at the same time, combine that with a sensory approach, for example, by stimulating the sense of smell (as 4D already does)? The scope for opportunities and exploration provided by this medium are countless. I look forward to seeing 3D implemented further in South Africa, although I believe that just as the hope was expressed for better and faster internet access with the arrival of the Seacom cables, we may still wait some time before reaping the full benefits.

If you’re involved in 3D, or are a marketer who would like to explore the medium, which factors would you consider before opting-in? Share your comments by posting them on our blog.

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AMASA CT talk provides insights from Cannes 2010

It was a full house at the July AMASA Cape Town meeting held at the Mount Nelson Hotel, where the ‘world’s biggest celebration of creativity in communications’ was the topic of discussion.


By Catherine Dabbs

Anne van Rensburg, Media Director of The Jupiter Drawing Room, shared her ‘huge experience’ of being a judge at the 2010 Cannes Lions International Advertising Festival, which was host to 16 000 people; 90 countries; 22 500 entries; seven days; and 25 international media judges from all over the world.

These figures are overwhelming, as was Van Rensburg’s experience as a Cannes Lions festival judge. As well as explaining the judging process; her day-to-day life; and what she learnt at Cannes, she contextualised the experience for those who were unable to attend the event as: “inspiring; challenging; exciting; exhausting; and overwhelming.”

Being introduced to the rest of the judges marked the point where Van Rensburg became aware of the enormity of the task she was facing. 1 932 pieces of work to evaluate in a mere five days is daunting. “You can’t let your imagination wander,” she said, while explaining the level of focus the judges had to maintain at all times in order to get through the heavy work load. However, the honour of being able to contribute to something so spectacular made the long hours worthwhile. Her honour and pride at being a South African judge at an international festival was heightened when the familiar sound of vuvuzelas trumpeted through the streets. “I felt so proud to be South African,” Van Rensburg said. Interestingly, she was the only judge from the creative industry, and one of the few women on the panel.

Placed in reviewing groups of four to five judges, they were dedicated to giving every entry the justice it deserved. The judging process was strict and the jury was looking for ideas that worked. She stated, “Creativity needed to have results.” The judges did not tolerate violence, while flash-mobs and disruptions were also unpopular. The three main judging criteria included insight, strategy and idea; creativity; and results and effectiveness.

After deliberating for 13 hours, a shortlist was put together. Putting this into perspective, Van Rensburg said, “The ice melted three times before we could pop the bottles [of champagne].” She mentioned how important it was for judges to explain the context of the work from their own countries, as it sometimes did not resonate with the judges from other countries. Out of the 200 entries that qualified for the shortlist, there was one from South Africa - from the creative industry.

The advertisements were “smart; engaging; intuitive; and innovative.” It was noted that the traditional work was overshadowed by non-traditional work. More specifically, traditional means of advertising, through mediums of outdoor; print; radio; and TV were peripheral to mentions on Facebook and Twitter which formed the core of campaign success. Van Rensburg suggested that the recession did affect entries in terms of budget, and this proved to be a big challenge. Overall, the online and social media dominated the entries and outweighed print and radio entries. There was a marked increase in the use of social media like Facebook and Twitter, mentioned earlier, as well as Apps; stunts; human interaction; and the use of technology.

From her judging experience, Van Rensburg learned that “the digital conversation is no longer an option,” and that the type of entry can either move or disinterest the judges in the way it is put together. Also, “a genius idea is not enough, the results are key.” And most often, the simplest ideas are the “most pure and successful.” She also noted that there is still a rivalry between media independents and creative agencies.

In watching clips of some of Van Rensburg’s favourite advertisement entries (which include Nokia GPS; KitKat; Road Safety; Coca Cola Zero; Europcar; 13 Street (Horror Chanel); Camry; Mercedes; Prius; Polo mints; Superglue; Human Rights; Homeless People; Swatch; Renault; Security Recruitment Company; Bosch; Whopper Face; Naturia; Pedigree Adoption Drive; Picnic bar; Canon Eos; and UK knife crime (which won the Grand Prix for Good Award for a charity), the creative genius she experienced at this year’s festival was evident. The work inspired; motivated; and moved audiences. The use of music was very powerful, especially when human issues were the centre of attention. Every entry was amplified through social networks, reiterating the influence of digital on the 2010 event.

When questions were opened up to the floor, comments regarding the education of the client; the need for South Africa to have the technological means to produce work seen at the festival; and how creativity can raise consciousness overall concluded the meeting.

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